About Heathcotes
Owned and operated by the Heathcote family since 1947
Heathcotes has been owned by the Heathcote family since 1947. The original Heathcote Appliances store based in Morrinsville sold a wide range of appliances and supplies to the local community.
Heathcotes has continued to grow over the years to four appliance stores, a certified appliance service department and a specialised air conditioning/heat pump installation and service team. Heathcotes employs around 100 staff across all aspects of the business.
Heathcotes have a large-format store in Hamilton City as well as The Base (NZ's Largest Shopping Centre) in Te Rapa. Heathcotes also has stores in Morrinsville & Te Awamutu.
The Heathcotes Story
The Technology Continues to Change - Our Service Level Remains the Same
Heathcotes have been selling appliances for over 75 years. In that time the technology has come and gone; so have our competitors. We have always prided ourselves on the level of knowledge, advice and service we can give our customers. If at any time you require help you can either email us or call us during business hours on 0800 432 842 and we will be happy to provide advice.
Awards
2013, 2014, 2016 & 2017 Ware's Retail Store of the Year
Heathcotes Morrinsville branch took out “Retail Store of the Year” (Up to 400m2 of showroom area) at the 2017 Wares Awards. A great reward for a hard-working team and home of the original Heathcotes store.
Heathcote's The Base has also been judged “Large Retail Store of the Year” at the 2013, 2014 and 2016 Wares Awards. The Base team are honoured to have received this award three times and we congratulate our staff at our Base Store for their great effort and work.
Heathcotes judged best in service in New Zealand two years in a row
In the 2013 & 2014 Consumer survey, Heathcote Appliances was voted number one in New Zealand for customer service. Survey results showed that 85% of our customers rated the service they received as being "good" or "very good". This is the third year Heathcotes has featured in the top group of retailers nationwide, however it is the first year we have had the privilege of receiving first place. Our aim as a company is to provide our customers with the best possible service and we are extremely proud and honoured to have been recognised in this way.
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