Privacy Policy

This policy covers how Heathcote Appliances Ltd, (Heathcotes, us, we or our) treats personal information that it collects and receives on https://www.heathcotes.co.nz or through our services. We are not in the business of selling information about you: we use information shared with us for the sole purpose of running and improving our services. This policy tells you what information we collect, steps we take to protect and secure it, how we use and share information and, finally, how you can contact us with questions or concerns.

By shopping in our stores, using our website, placing an order through the Heathcotes Photo Centre online, in-store or via the Photo Centre app, participating in social media promotions, or interacting with our Online Customer Services Team, Appliance Repair Team or Air Con Team, you acknowledge that your personal information will be treated as described in this policy.

What Information Do We Collect?

As part of using our website the following kinds of information may be collected:

Login credentials
When you sign up for an account at https://www.heathcotes.co.nz, we ask you for your email address and a password. We use this information for the purpose of ensuring only you have access to your account.

When placing an order with us this is additional information we collect:

• Name
• Mailing or Street address for delivery
• Phone number

This additional information is collected solely for the purposes of fulfilling your online order accurately.

Log and session information
When you use https://www.heathcotes.co.nz, we record logs of your visit. This information may include your IP address, cookies, the current date and time, pages you request, your browser type, and your chosen language. This data is used to improve the quality of our site and to track usage trends.

User communications
When you communicate with us electronically, we keep those communications in order to respond to them and improve the quality of our product and our support.

Email address information
 This may be provided by you at some point when you:

• Sign up to our VIP Club
• Place an online order with us
• Shop in store with us
• Send us a message via our website
• Enter/Win social media promotions

With your approval Heathcotes will send you promotional emails from time to time. These will be spam free and only related to Heathcotes and we will not bombard you with emails or offers that are not relevant to our business. Any 'subscription' type emails have simple, effective 'Unsubscribe' facilities at the end of each message should you no longer wish to receive them.

We may also send you updates about your account or in the event of a product recall we will make every effort to contact you about the issue. This type of communication falls outside of the purview of promotional/marketing emails.

Cookies

Cookies
Cookies are small files that are placed by a web site and reside on your computer and are recognised when you visit or re-visit a web site. A cookie does not contain any personally identifiable information. It can provide details of your IP address, the computer platform that you use (e.g. Apple OS or Windows), the browser that you use (e.g. Microsoft Edge or Chrome) and what domain you are accessing the server from. With this information the following can be achieved:

• To recognise your computer or device and greet you each time you visit
• Track traffic patterns to a website
• To measure the effectiveness of our marketing initiatives
• Allow you to enter certain site member services without having to log in each time
• Ensure To measure the number of advertising referrals we have received to our websites from other websites
• faster web page access in certain situations.

Tracking Technologies & Third-Party Cookies
The use of cookies by our service providers is not covered by our privacy statement.

Third Party service providers we use:

• Google Analytics - a third-party tracking service
• Criteo – a third party remarketing service

These providers may use cookies to track non-personally identifiable information about our visitors to our site for the purposes of monitoring usage and volume statistics. We have no access to or control over these cookies and this privacy statement does not cover the use of cookies by any third-party.

We encourage you to review their privacy policies at:

• Google Analytics privacy policy - https://www.google.com/privacy.html
• Criteo Privacy Policy - https://www.criteo.com/privacy/

What Do We Do With The Personally Identifiable Information?

We collect this information in order to provide the best possible service to you as customers of, or parties interested in, Heathcote Appliances Ltd. To this end we may, from time to time, use the information that you provide for the following purposes:

• To verify your identity if you need help with login problems
• To help provide any other services that we may offer or you may request.
• To offer the most relevant information suitable to you and your interests.
• For any relevant informational, marketing/promotional and/or or surveys that we might undertake via email or text message (SMS)
• For any other purposes for which you have given permission.

Third Parties

• We do not sell, rent, supply, give up or lease out any user or customer information to any third parties. We will only disclose information about you or your use of the website and/or services without your prior permission if we have a good faith belief that such action is necessary to:
  Conform to legal requirements (including, but not limited to, requirements in accordance with any applicable law, regulation or government request)
• Comply with legal process, or to help maintain the law
• Protect our rights or property or those of our related companies
• Act to protect the interests of our, or our related companies, customers or personnel

Our Advertisers & Business Partners

This Privacy Statement only relates to the Heathcote Appliances Ltd website. You are encouraged to review the privacy statements of websites you choose to link to from our (or any other) website so that you can understand how those websites collect, use and share information. You should be aware that we are not responsible for the privacy statements or other content on websites linked to or from the Heathcote Appliances Ltd website. However, if you find privacy or content problems with websites linked to or from the Heathcote Appliances Ltd website we would appreciate being notified so that we can take the appropriate action.

Change Of The Privacy Policy

In order to reflect the fact that our business is growing constantly, we reserve the right to change this policy at any time. Any changes will take effect immediately they are posted on the Heathcote Appliances Ltd website. Wherever possible we will notify you of any changes to this policy, but in the event that we do not, your continued use of our services indicates your acceptance of the particular policy that is posted on the website at the time of use.

Right Of Access To Your Information?

You have the right to be informed of the information that we hold about you and to have it changed, corrected or deleted. To find out more about how to do this, please contact us.

Contacting Heathcote Appliances

If you have a privacy concern regarding this policy please contact:

Heathcote Appliances Ltd
84 Tristram Street
Hamilton
New Zealand

Email: info@heathcotes.co.nz
Phone: 07 839 5443
Contact us online