Properties

This product comes with a 24 month manufacturer's warranty.

Extend your warranty with our Premium Care Product Protection Plan

As a retailer, we want to ensure you have the best shopping experience and peace of mind when purchasing products from us. That's why we offer our Premium Care Product Protection Plan. These plans provide you with additional coverage beyond the manufacturer's warranty, protecting your investment against unexpected breakdowns or defects. Our extended warranties are designed to enhance your satisfaction and convenience. They offer you assurance and protection, allowing you to shop with confidence, knowing that you won't face unforeseen repair costs. Plus, our knowledgeable staff is here to answer any questions you have and help you choose the right plan for your needs. We believe that offering extended warranties is an important way for us to go the extra mile in ensuring your satisfaction with your purchase.

Benefits of the Premium Care Product Protection Plan

• Peace of mind: You are Covered for problems with the functionality or operation of Your Item, including Fair Wear and Tear, during the term of Your Premium Care Product Protection Plan.
• Replacement for products under $400: During the period of Your Cover, if Your Item costs less than $400 and it suffers a Breakdown, We will replace it with a new product or provide a Store Card.
• No Lemon Guarantee: During the period of Your Cover, if Your Item costs more than $400 and has been repaired three times under Your Premium Care Product Protection Plan, on the fourth time We will replace it with a new product or provide You with a Store Card.
• Repair Time Guarantee: If We take longer than 21 days to repair Your Item, We will replace it with a new product or provide You with a Store Card.
• Our 21 day guarantee commences from when the repairer has possession of Your Item and ceases the earlier of:
  • The date the repairer sends to You or makes available to You Your Covered Item having completed repairs; and
  • The date that is 21 days after the repairer received possession of Your Item.
• Fair Wear and Tear: We Cover mechanical or electrical breakdown of Your Item even as a result of Fair Wear and Tear.
• Free Assessment: We will not charge You for an assessment, even when no fault is found with Your Item.
• Free Freight Costs: During the claims process, We will Cover any freight costs associated with the handling of Your Item.
• Power Surge Protection: Your Item is Covered for a Breakdown caused by a power surge.
• Overseas Protection: Portable Items such as Laptops, Tablets, Mobile Phones and Digital Cameras that can be used whilst travelling overseas are Covered when they suffer a Breakdown whilst overseas.
• Small Business Cover: We provide Cover for laptops, desktops, tablets, printers and scanners used within a Small Business.
• Additional Benefits: Additional food spoilage and laundry service benefits are available in the event of a valid claim for the relevant Covered Item, even when the Covered Item fails due to Fair Wear and Tear.
• Transferability: Should You sell or gift Your Covered Item You can choose to transfer the Cover to the new owner of the Item.

The above benefits are all subject to the terms, conditions and exclusions.

In Stock Indicator

This feature is designed as an indicator only. Our stock levels are changing constantly and from time to time stock could go missing, get stolen or become faulty/damaged meaning this may not be 100% accurate. We do however endeavour to keep this as up to date as possible. We recommend calling ahead to your preferred store to confirm before ordering. 

Delivery Time Frames

Please be patient with us. We’ll do our best to get your orders to you as fast as possible however, some orders may be delayed. Orders with multiple items may be delivered as separate packages. Heathcotes are committed to safeguarding the health, safety and wellbeing of our customers, employees and communities and will adhere to the Government’s guidelines when handling these items.

Once you place your order our work begins. Our extensive delivery network means we can ship anywhere in the North & South Islands. We will ship directly to your home or business. Please click here for the latest updates from NZ Post regarding the courier network.

Once the order leaves our warehouse you will receive a dispatch email with tracking information. 

Delivery time frames vary depending on location in New Zealand. Please allow for extra time if you are in a rural address.

Small items Delivery Time Frames - Please allow 5-10 working days. Rural areas please allow an extra day or two.

Large items Delivery Time Frames - Please allow 5-10 working days. Rural areas please allow an extra day or two.

Bed & Bedroom Furniture Delivery Time Frames - Please allow 10-14 working days. Rural areas please allow an extra day or two.

Please note the delivery fee covers delivery only - this does not cover installation.

Additional Delivery Services Terms & Conditions

Appliance Removal
Our team will take your old washing machine away to our local distribution centre when they deliver your new one. Removal must be done at the delivery location of your order and on the same day.

Any appliance to be removed must be disconnected from all water & electrical supplies by you or your contractor in advance of the appliance being removed. You agree that removed goods are deemed to have zero value and become our property. We may dispose of them as we see fit.

Rubbish Removal
Whether we are doing the install or you, we’ll unbox your appliance & remove the packaging from your home. No need to find a home for that polystyrene! We’ll take care of it.

Installation of Washing Machines
On delivery day we’ll carefully move your new washing machine to wherever you want it positioned. We’ll unbox it and, provided you have the necessary electricity connection and plumbing in place, connect the washing machine.

We’ll remove any transit bolts, ensure its levelled and test it for basic operation.

Installation of Dryers
On delivery day we’ll carefully move your dryer to wherever you want it positioned. We’ll unbox it and, provided you have the necessary electricity connection, connect the dryer.

We do not wall mount dryers, install dryer ducting or mount the dryer on a stacking kit. Our installation service is to existing connections only so if ducting is already in place we can connect to it.

Installation of Refrigerators
On delivery day we’ll carefully move your new fridge or freezer to wherever you want it positioned. We’ll unbox it and, provided you have the necessary electricity connection, connect the fridge or freezer to power.

We do not change the hinge on refrigerators, connect to plumbing or install panels on integrated refrigerators as part of this install service.

Tracking Your Order

Heathcotes partner with Courier Post & Fliway Transport to deliver your order direct to your door.

Please note delivery drivers are unable to enter your house.

• Track your order with CourierPost
• Track your order with Fliway

If you have any questions regarding the delivery of your product please contact the Heathcote Appliances website team website@heathcotes.co.nz

Freight Rates

The easiest way to calculate freight cost when viewing an item is to click the "Calculate Freight" link and then enter your postcode. If you are ordering multiple items, often there will be a freight saving - the total freight cost will be displayed at shopping cart time.
Please note the delivery fee covers delivery only - installation is not included.

National Delivery Network

For smaller orders, we use CourierPost's network, for larger orders we use Fliway's Delivery Network. All orders must be signed for on delivery so we know that your purchase has been delivered successfully.

Contact Us:

If you have any questions regarding the delivery of your product please contact the Heathcote Appliances website team.website@heathcotes.co.nz