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Excellent
Heathcotes New Zealand Customer Reviews 3600+
4.8 / 5
Bruce F

Great juicer & service

Jann C

Have brought at least 2 appliances from this site and always been easy to order, good price and quick delivery. Would recommend to others.

Maureen T

Service is amazing. I live in Tauranga parcel was here in 2 days.

Joshie boy

So helpful, fast service, great communication and great follow up. Very nice to deal with locals rather than off shore bunnies

Cyril K

There was a we delay with my order which was out of there control but they kept me informed all the way until delivery what an awesome team they are thank you very much Heathcote I would recommend them 100 percent

Fred Brown

Great place to shop!

Robin P

Great customer service and care. Prompt delivery.

Craig J

Excellent service, very quick delivery. I'd be happy to buy from them again

Ruth S

Thank you for your prompt and fast service. and for packaging this up well for sending - it arrived safely.

Riwa W

Great service and quick delivery, thank you

Gene S

Great service as usual.

Alison B

I was very impressed at how quickly my order was processed and delivered. Thank you Heathcote Appliances.

Zelly

Great price for the product, website and delivery were straightforward and efficient. Very happy - will definitely shop here again

Paul

Great service

Chrissy W

Faultless service, great comms and prompt and efficient delivery. Many thanks!

JL

Great to deal with, very fast delivery

Carmen F

Easy to order online and quick delivery

Sarah C

Eathcote was excellent company to deal with. I hadn't even heard of them until I purchased the mixer. It was delivered in a few days and was an excellent price. Very happy with the service I received. Thank you

Rowena F

Fast transaction

Brian C

Brought items before had proplems

Amanda C

Fast hassle-free delivery

Gaby W

Excellent service, highly recommend

Kate N

Absolutely outstanding service. Their communication was prompt and accurate - and the product I bought arrived quickly, the day they said it would. I would 100% buy from them again.

Richard

Prompt and efficient service. Reasonable price. Would happily buy there again.

Terry M

Great online store, items always delivered on time and intact.

Ann M

Super service, would highly recommend !!!!

Jayne M

Easy to order and quick delivery.

Steve A

Great website. Quick and easy ordering. Fast delivery. Can’t want more than that..p

Cheryl

Excellent service

Joanne M

Couldnt fault them. I ordered it and it was dispatched the same day and received 3 days later. There was good communication and it came well packaged.

Paula A

Ease of use on the website, with prompt delivery. Fair priced shipping also. Great company to deal with.

Gabriella C

Timely, professional and easy to communicate.

Jo-Anne

Very quick delivery. Thanks

Susan M

Very quick and efficient and good communication

Gail M

Living in the South Island I had never heard of Heathcotes before so was a bit weary buying from them. Communication and speed with getting the product to me was amazing. Pricing was the cheapest by far and that’s with the other larger companies having big sales on. I will definitely be buying from them again. Thank you

Michael P

Very fast delivery. Excellent service.

Chris W

Quick service, nice follow up. Good prices.

Daniel V

Happy with fast delivery and service

Jessica D

Great speedy service! Recommended

Marie L

Always great dealing with Heathcote appliances. Great service, prompt delivery.

Fiona

Fast delivery

Mike W

highly recommend this product and I recommend getting it from Heathcote's

ZY L

Awesome customer service! They were:

- Quick to reply - Kind even though I called up to enquire more (some people could be annoyed) - Smart and could easily understood the issue and think up ways to solve my problem (looked like a part was missing from my product) - Generous (gave me a free part), even though they have no legal obligation to.

Would happily buy things from here again!

Julie B

Fast efficient and well packaged product.

Eraine M

Service was excellent. Quick delivery & product is perfect. Thank you will be using again when needed

Jason

Always top service and great prices.

Brian W

very prompt

Laurie H

Was out of stock but great communication product arrived within specified time frames and better than Black Friday price on shark website

Meg

The first two devices were faulty, but I cannot fault the excellent customer service from the lovely staff at Heathcote's (especially when the manufacturer support was abysmal!).

Noeline L

Love this product

Jeff S

Excellent service and price. And care for their customers.

Jonathan J

Excellent

William S

Great price, quick turnaround, and great service!

Jane M

I am very impressed with Heathcote appliances. Always very fast to send products, competitive pricing. 100% recommend.

David B

Quick delivery, good price.

Mana

Shipment was quick n fast. Very happy with my purchase.

Jim D

Good pricing and prompt shipping, thankyou!

Vv

Fast response and quick delivery.

Ann R

ordered and delivered very quickly. Product was, as ordered.

Peru K

Great price (was half of an "on sale" price for same item elsewhere). Great comms and efficient well packaged delivery. Thanks heaps!!

Macy C

Great website, prompt delivery

Ritchie S

Prompt delivery, great price, what's not to like?

David B

Absolutely easy buying process. No hesitation purchasing again.

Rachel G

As always, purchasing from Heathcote Appliances went smoothly. Good company to deal with.

Wayne F

Very very good service. Well done.

Jason L

Excellent service, price and delivery

Juan VR

Excellent service. Even when the item was delayed, I was kept up to date.

Lorraine S

Excellent service. Ordered one day, got delivered the next!

Luke A

Best price around, quick delivery, great service!

Lesley T

Online orders, dealt with quickly and efficiently, would highly recommend.

Janet L

Very efficient service following an online order. Good customer support.

Robin W

Fast shipping@ a great price.

Teresa W

Would definitely buy from again 100% recommend. Fast postage awesome prices.

M T

Fast and efficient delivery of items purchased and also handled a change of order very easily. Thank you.

Victor H

Seamless delivery. Yet to use the mixer.

Blair H

Easy to deal with fast delivery

Trevor E

Value for money, quick delivery

Mark M

Ultra quick postage. Arrived in top condition and well packaged. (Kindle)

Hilda C

I am very happy with the fast, friendly and professional service by Heathcote. I will purchase from them again.

Steven S

Fast delivery and good price

Jason

Excellent service and product highly recommended

Christine C

Fast delivery and easy online ordering.

Helen G

Great service from Heathcotes

First time purchaser and will use this company again as easy online ordering, fast response and delivery. Thank you all

Fa Ram

Ordered my vacuum late at night and it was on my doorstep within 24hours, was blown away. Product is A+ as is this retailer. Website was so easy to navigate, when I need an upgrade I will be back here for sure. Thanks Heathcote, very happy customer.

Lee S

It's a great little blender for smoothies but nothing more

Jared B

1st experience

Adele J

Healthcare Appliances were brilliant. The product was advertised at the lowest price compared to other retailers and Heathcote were great at communicating about my order. I received my order within 3 days of ordering. Very impressed.

Ed S

All went well

Brent H

Thanks Heathcotes, keep up the Great Service and products!

Graeme A

Proper Job service

Kerry G

Great Company to deal with, prompt delivery and Great communication.

Carol R

Really good service.

Wook H

Friendly and responsive. Fast delivery

Eleanor A

Easy transaction and quick shipping. Product exactly as described. Thank you!

Alison R

Great information kept us updated on the dleivery process. Was quick to arrive, despite the website saying there would be delays due to busyness.

Wendy O

Fantastic service. Fast and efficient. Also cheaper than other sites even with the delivery charge. I will definitely use again. Very impressed

Christie M

Customer service is impressive!

Becky P

Very fast service ordered online, it arrive in the South Island 2 days later. Also best price I found.

Walter

Easy to navigate online store and purchase. Best NZ price online and/or instore. All in one a great shop and buy experience.

Kinsey R

Great service. The website is great to use, the pricing always very competitive and items arrive within a few days of ordering

Samsung Spring into savings

Bonus means either the bonus identified in the below Mercury Credit or Cashback matrix below.

Participating Product means the Samsung products identified in the below Participating Products matrix.

 

Promoter means Samsung Electronics New Zealand Limited, 24 The Warehouse Way Northcote Auckland.

 

Promotional Period means the period between 9:00am on September 25th 2024 until 9:00pm on November 19th 2024.

  1. Participation in this Promotion is deemed acceptance of these Terms and Conditions. The Bonus Gift is not valid in conjunction with any other offer.
  2. The Promotion is only open to New Zealand residents who have:
    1. Spent at least $2,500 on two or more Participating Products in one transaction at a Participating Retailer during the Promotional Period. (“Eligibility Criteria”).

 

  1. Employees (and their immediate families) of the Promoter, the Promoter's New Zealand branch office, Participating Retailers, and agencies associated with this promotion are ineligible for this promotion.

 

PARTICIPATING PRODUCT TYPES

 

  1. The table shows the Participating Products Types that are eligible for the Promotion.

 

Samsung OLED TVs

Samsung Neo QLED TVs

Samsung QLED TVs

Samsung Crystal/UHD TVs

Samsung Lifestyle TVs (Frame, Serif, Terrace, Sero)

Samsung Sound Devices (Soundbar, Music Frame, SoundTower)

Samsung Projectors

Samsung Washing Machines

Samsung Clothes Dryers

Samsung Less Microfiber Filter

Samsung Washer & Dryer Combos

Samsung Refrigerators

Samsung Air Dresser

Samsung Air Purifier

Samsung Cooktops

Samsung Ovens

Samsung Dishwashers

Samsung Microwaves

Samsung Vacuum Cleaners

 

  1. For the avoidance of doubt, the following products are not Participating Products for the purposes of this Promotion: Mobile products, Mobile Accessories, Tablets, Tablets Accessories, Galaxy Buds, Water Filters, Vacuum Accessories, Spare Parts, Air Purifier Accessories, Laundry Accessories, SmartThings Hub and accessories, Fridge and Dishwasher Panels, Monitors, Memory cards, Portable SSD, Computer Monitor, commercial + Hotel TV’s, LFDs, TV Accessories, and TV Wall Mounts.

 

  1. Excludes commercial quantities.

 

  1. Excludes EPP and staff purchases.

 

  1. The table shows the Bonus available to the claimants at each qualifying spend tier of the Promotion based on the total purchase price amount of two or more Participating Products.

 

If a claimant chooses the Mercury Credit, the claimant will qualify for credit applied to their Mercury account to the value set out in the Mercury Credit Matrix below:

 

Purchase amount on at least two participating products in one transaction at a participating Retailer

Bonus

Purchasing Tiers

Mercury Credit

From $2,500 to $3,999

 $                       300.00

From $4,000 to $5,999

 $                       500.00

From $6,000 to $7,999

 $                       800.00

From $8,000 & upwards

 $                   1,200.00

 

If a claimant chooses the Cashback, the claimant will qualify for the Cashback of the amount set out in the Cashback Matrix below:

 

Purchase amount on at least two participating products in one transaction at a participating Retailer

Bonus

Purchasing Tiers

Cashback (NZD)

From $2,500 to $3,999

 $                       200.00

From $4,000 to $5,999

 $                       400.00

From $6,000 to $7,999

 $                       650.00

From $8,000 & upwards

 $                   1,000.00

 

 

 

 

 

HOW TO CLAIM

 

  1. Bonus not available at the time of purchase. To claim the Bonus, claimants must:
    1. have purchased a Participating Product between 9:00am September 25th 2024 until 9:00pm on November 19th 2024; and
    2. visit http://www.samsung.com/nz/offer/
    3. select the promotion banner that relates to the Promotion;
    4. register their claim before 3rd December 2024 (claims without serial numbers must still be registered by entering ‘0000’ into the serial number field) complete and submit into the Online Redemption Form the details  of their claim including:
  • the claimant’s full name, physical address, bank account details and day time phone number;
  • the invoice details and serial number of the Participating Product purchased; and
  • upload a copy of the proof of purchase and a photo of the serial numbers, then click submit.
  1. All required documentation must be sent and received by the Promoter within fourteen (14) days from the purchase date of the Participating Product, for the claim to be deemed valid.
  2. If a claimant is unable to provide the serial number of the purchased Participating Product at the time of emailing their claim, the claim may still be submitted. In such cases, claimants are required to register all details except for the serial number by emailing nzpromotions@samsung.com by the registration date, with a copy of the proof of purchase, and a copy of the promotional email, within 30 days of purchasing the Participating Product for their claim to be valid. Once the claimant takes delivery of their Participating Product, the claimant must, within 14 days from delivery, and no later than 3rd June 2025, email the serial number to Samsung at nzpromotions@samsung.com. Any claims that do not submit the serial number of the Participating Product within the 14 day deadline will be deemed invalid. No outstanding claims will be accepted by the Promoter after June 3rd 2025.
  3. If the claimant chooses the Mercury Credit, claimants are required to submit their Mercury account number. The Mercury Credit will be applied directly to the claimant’s Mercury account. Please allow up to 2 billing cycles for your credit to appear.  If a claimant is not currently a Mercury customer, they must apply and be accepted as a Mercury customer to receive their account number.
  4. If the claimant chooses the Cash Back, the Cash Back will be deposited to the claimant’s account provided within 45 days. 
  5. If the serial number and the proof of purchase do not match the details submitted by the claimant to nzpromotions@samsung.com, the claim will be deemed invalid and will result in an ineligible claim. The eligible Claimant will not be entitled to receive the allocated Bonus Gift until the Promoter has received the required documentation and verified the claim.
  6. The Promoter reserves the right to reclaim from any claimant, the relevant Bonus Gift; if the initially purchased Participating Product is returned after the claim has been processed and fulfilled. This clause does not limit or affect the claimant’s rights with regards to warranties on the Participating Product either from the manufacturer or implied by legislation.